Ticketmaster U.S. has rejected claims that it is effectively colluding with scalpers through a software program that makes it easier for bulk buyers to resell thousands of tickets on the secondary market.

Last month, journalists from the Canadian media outlets the Toronto Star and CBC posed as small-time scalpers at the trade convention Ticket Summit 2018 and talked to a Ticketmaster representative about the company’s TradeDesk platform. The program is designed to help legitimate brokers to resell tickets on the secondary market but the report claims that that people were using the system to get around the limits on the number of tickets that can be bought by one person. The exec told reporters that he worked with brokers who had hundreds of Ticketmaster accounts and the parent company turned a blind eye to these activities.

Ticketmaster Australia & New Zealand
Ticketmaster

The investigation prompted U.S. senators Jerry Moran and Richard Blumenthal to write to Michael Rapino, CEO of Ticketmaster’s parent company Live Nation, seeking clarification on the use of the TradeDesk program.

Ticketmaster U.S. president Jared Smith has now formally replied to the politicians, reiterating that the company is not colluding with scalpers.

“Ticketmaster does not have, and has never had, any product or program that allows ticket scalpers, or anyone else, to buy tickets ahead of fans and circumvent the policies we have on our site regarding on-line ticket purchasing limits,” he says.